How to Use Call Reporting in the Kyvio Business Platform
1: Accessing Call Reporting To access call reporting in Kyvio, simply navigate to the top navigation bar and click on the "Call Reporting" tab.
2: Tracking Your Calls Once you're on the call reporting page, you will see a list of all the calls that you have made or received. This list includes important details such as the name of the person you spoke to, their phone number, the duration of the call, and the type of device they were using. You can use the timeline feature to view calls made during a specific time period or filter calls based on specific criteria such as the contact tab, duration, keywords, and more.
3: Adding Filters To add filters to your call reporting, simply click on the "Add Filters" button and select the criteria you want to filter by. You can choose from a variety of options including the contact tab, duration, keywords, and more. Once you've added your filters, click the "Update Filters" button to see the exact data that you want to see.
4: Reviewing Your Call Data After you've filtered your call data, you can review it to get insights about your call activity. For example, you can see how many calls you've made or received during a specific time period, which contacts you've spoken with the most, and more.