How can we help?

Setting Up SPF, DMARC, Custom MX, and White-label URLs

In this guide, I will walk you through the steps of adding SPF, DMARC, Custom MX, and white-label URLs to the DNS records of your sending domain. Recent updates from email providers such as Gmail and Yahoo have mandated that in order to send email campaigns successfully, you must add these records to authenticate your sending domain. It is essential to address these requirements, as doing so will enhance your email deliverability and protect your domain from unauthorized usage. What Are DKIM ...

How to cancel your Mailvio account

We understand that circumstances change, and you may need to cancel your account. To facilitate a smooth cancellation process, we have outlined the following steps to effectively guide you through the account closure procedure. Step 1: Logging In - Log in to your [Mailvio](http://app.mailvio.com) account using the correct URL: https://app.mailvio.com/ Step 2: Accessing the Profile - Click on your profile icon at the top-right corner of the Mailvio Dashboard and select the 'Company Profile' s...

How to increase your email deliverability?

Mastering Email Deliverability: Expert Tips for Successful Campaigns and Automation In the world of email marketing, achieving high deliverability rates is crucial for the success of your campaigns and automation. To help you ensure that your emails reach the intended recipients' inboxes, we've compiled a list of expert tips that will improve your email deliverability. By implementing these recommendations, you will: - Build Trust with ISPs: Establish a positive sender reputation by adhering ...

Resolving Authorization Challenges in Payment Processing

You authorized the recurring payment when it was emailed to you, but it's not going through for some reason, correct? In this guide, we will discuss how to address and resolve authorization challenges encountered during payment processing for your Mailvio subscription using PayKickstart as the payment processor. We'll help you identify common reasons for payment declines and offer a structured approach to assist you in completing your transactions. To address this matter and ensure the successf...

Addressing Unauthorized Login Errors and Password Reset

In this article, we'll outline guidelines for addressing login errors and resetting passwords for your Mailvio account. Let's dive in! Unauthorized login errors such as the "Authentication Failed" typically occur when Mailvio is unable to verify the identity of the user attempting to log in. This failure can happen due to several reasons: - Incorrect Login Credentials: The most common reason for authentication failure is entering incorrect login credentials. This includes mistyping the email a...

Updating Credit Card and Billing Information

In this guide, we will walk you through the steps to update your credit card and billing information. This is a simple and secure procedure to ensure that your updates are processed smoothly and accurately. Let's get started! Step 1: Log in to your [Mailvio](https://app.mailvio.com/login) account and navigate to the 'Billing' section. Step 2: You will be routed to the 'Mailvio Billing Portal' page where you will enter your email address. Step 3: Once you enter your email address, a personaliz...

How to get high open rates?

In today's competitive digital landscape, email marketing remains a crucial tool for businesses seeking to engage and convert their audience. However, with overflowing inboxes, capturing the attention of recipients can be a challenge. Fear not! We've compiled 10 expert tips to help you achieve higher open rates and make your email campaigns stand out from the rest. By following these recommendations, you will: - Craft Irresistible Subject Lines: Grab recipients' attention with personalize...

What integrations are available with Mailvio?

Harness the Full Potential of Your Email Marketing Strategy with App Integration: In this tutorial article, we delve into the pivotal role of integrating apps with Mailvio, your trusted autoresponder. Discover how seamless connections can elevate your campaigns, streamline workflows, and deliver exceptional results. Embrace the power of integration and unlock a world of possibilities for your email marketing success. [Mailvio Integration with Zapier](https://support.kvsocial.com/614135-Mailvio-...

How and when to use Mass Broadcasting

Welcome to this guide on using the Mass Broadcast feature in Mailvio. To access this feature, you need to contact support at support@mailvio.com to enable it for your account. Step 1: Log in to your [Mailvio](https://app.mailvio.com/) account Step 2: On the dashboard page, choose the option "Continue to Dashboard" for your agency or personal account. Step 3: Click on "Mass Broadcast" in the left sidebar. Step 4: Request account approval for Mass Broadcast by clicking on "Request for Account App...

How and when to use Site Tracking

Supercharge your email campaigns with visitor insights. Learn how to track, leverage data, and level up your marketing game. Get ready to rock your email strategy with Mailvio's Site Tracking feature. Let's dive in and take your campaigns to the next level! Step 1: Log into your [Mailvio](https://app.mailvio.com/) account. Once logged in, click on the icon located at the top right-hand corner of the page, and from the dropdown menu, select "Website Tracking." This will direct you to the Website...

General Overview

General Overview This video shares the general overview of the platform and navigation For more specific tutorials please navigate through the platform and if you still can't manage to find a solution please don't hesitate to contact us by clicking on Submit Ticket at the upper right corner.

Use RSS feed in your email campaigns

Use RSS Feed in Your Email Campaigns Step 1: Go to the “Campaigns” tab and then click “Start a campaign”. Step 2: From there, select the email campaign then name your campaign. Step 3: Set up your campaign (recipients, template, and send) Step 4: Once done setting it all up, click on “Send the campaign” at the bottom and your campaign is already sent out according to your set schedule. Step 5: If you don’t want to send the RSS feed anymore, you can just pause it ...

Add your team members to your Mailvio account

Step 1: Click on your profile name and go to Company Profile. (https://lh4.googleusercontent.com/4AvRBEkHr7jxOjA_rsNzogRkLhXq7x_EUhIe9Av9-9J2bAerUjHkag35pDZ4LiDCsFy20-HZ4R6xKEqKMFtsIJj3k_rgje9nAMJwYPkeNKR0yN5w6aslO2NUkCJ9zifIVExxXYkH) Step 2: Click on the Staf tab then click the Add A Staff Member button. (https://lh6.googleusercontent.com/2V6oPpOh4ltpD9YgKu359Iuh_-L9PVlEhOpxxSi4HkGPj-dRHoeFgIZUdBgMdHteh1c0inyCbJbgx74G6rhorfKyQ01lt2Zubaxk-WuwJnBs1G5D1z7QZptJe-6FQGwotd_YINtG) Step 3...

Questionnaire for the approval of your Mailvio account

This is the first step that you need to do within your account in order to be able to use Maivlio for your Email Marketing. You need to be as detailed and honest about all the questions that are mentioned there because that will help us determine whether Mailvio is the perfect autoresponder for you. If you have any questions, please don't hesitate to contact us by clicking [here](https://support.kvsocial.com/submit_ticket).

Add users to a company in Mailvio

How to Add Users to a Company You can invite other people to become members of your company, along with defining which features and areas they have access to. It's really easy to add new users to your company. Here's how it's done. Step 1: Before you begin, you must make sure you are [logged in to the MAILVIO control panel](https://app.mailvio.com/). Step 2: Once logged in to the MAILVIO control panel, click your name at the top right of the site, and then click "Company Profile". https://s...

Update your company profile in Mailvio

How to Update Your Company Profile You can update your company profile like this... Step 1: Before you begin, you must make sure you are [logged in to the MAILVIO control panel](https://app.mailvio.com/). Step 2: Once logged in to the MAILVIO control panel, click your name at the top right of the site, and then click "Company Profile". https://support.kvsocial.com/scripts/file.php?view=Y&file=r79psg8yb4490gmj4dxe9v1yq84bucqm Step 3: Use the form to change any of the settings or details asso...

Update your profile in Mailvio

How to Update Your User Profile Your User Profile is personal to you. It comprises your personal details, your login details, and your preferences such as language and time zone. You can update your user profile like this... Step 1: Before you begin, you must make sure you are logged in to [the MAILVIO control panel](https://app.mailvio.com/). Step 2: Once logged in to the MAILVIO control panel, click your name at the top right of the site, and then click "Company Profile". https://support....